FAQ

Frequently Asked Questions
Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and SEPA bank transfers.

Q: Is it safe to shop on your website?
A: Yes, we use SSL encryption and comply with PCI DSS standards to protect your personal and payment information.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 1-2 business days and delivered within 3-13 business days across Europe.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $150 within the EU.

Q: Can I track my order?
A: Yes, you'll receive a tracking number via email once your order ships.

Q: Do you ship to all European countries?
A: Yes, we ship to all EU countries and selected European countries outside the EU.

Returns & Exchanges

Q: What is your return policy?
A: You can return items within 30 days of delivery in original condition. EU customers also have a 14-day withdrawal right.

Q: How do I return an item?
A: Contact our support team to initiate a return and receive return instructions.

Q: Who pays for return shipping?
A: Return shipping costs depend on the reason for return. Defective items are returned at our expense.

Products & Support

Q: Are your products genuine?
A: Yes, we only sell authentic products from authorized European suppliers and manufacturers.

Q: Do you provide warranty?
A: Yes, all products come with manufacturer warranty plus EU statutory warranty rights.

Q: How can I contact customer support?
A: Email us at info.hexagadget@gmail.com or use our contact form. We respond within 24 hours.

Q: What currencies do you accept?
A: We primarily work in USD  but also accept EUR and GBP with automatic conversion.