Shipping & Returns Policy
Shipping Information
Processing Time
1-2 business days - All orders are processed within this timeframe before shipping.
Shipping Time & Coverage
- Europe: 3-13 business days
- Middle East: 5-15 business days
Free Shipping
- Europe: On orders over $150
- Middle East: On orders over $180
Returns Policy
Return Window
30 days from delivery date - Items must be returned within this period for refund eligibility.
Condition Requirements
Items must be unused and in original packaging with no damage policy strictly enforced.
Return Shipping & Processing
- Return Shipping: Customer responsible for return shipping costs
- Refund Processing: 5-7 business days after we receive the item
Acceptable Return Conditions
All returned items must meet the following criteria:
- Original packaging intact and undamaged
- No cracks or breaks on the product
- No scratches or scuff marks
- No stains or discoloration
- No dents or physical deformation
- All accessories and manuals included
- Product must be in sellable condition
Exchange Policy
We offer exchanges for defective or damaged items within 30 days of purchase. Contact us immediately if you receive a damaged product.
Non-Returnable Items
The following items cannot be returned:
- Items with cracks, scratches, or physical damage caused by customer
- Products with stains or signs of use
- Personalized or customized products
- Digital downloads
- Items damaged by misuse or normal wear
Inspection Process
All returned items will be inspected upon receipt. Items showing signs of damage, wear, or misuse will not be eligible for refund and may be returned to customer at their expense.
Contact Us
For questions about shipping or returns, please contact us at:
- Email: info.hexagadget@gmail.com
- Response time: Within 24 hours